Refund policy

Refund & Return Policy – ZAS Watches

At ZAS Watches, customer satisfaction is our top priority. We strive to ensure every product you receive meets your expectations. However, if you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund or Exchange

You may request a refund or exchange within 7 days of receiving your order if:

  • The product is damaged, defective, or not as described.

  • The watch is unused, unworn, and returned in its original packaging (including box, tags, and protective films).

2. Non-Refundable Situations

Refunds or exchanges will not be applicable if:

  • The product shows signs of wear or use.

  • The watch has been tampered with, scratched, or damaged due to mishandling.

  • The return request is made after 7 days of delivery.

  • The product was purchased on sale or special discount (unless defective).

3. Return & Refund Process

To initiate a return or refund:

  1. Contact us at 📞 0347-7861431 or 📧 zainsafdar7032@gmail.com within 7 days of delivery.

  2. Provide your order number, purchase proof, and reason for return.

  3. Our team will review your request and provide return shipping instructions.

  4. Once we receive and inspect the returned item, we’ll notify you of the refund or exchange status.

Refunds will be processed within 5–7 business days to your original payment method (or via bank transfer if applicable).

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the product received was damaged or incorrect.

  • In case of a wrong or defective item, ZAS Watches will cover the shipping charges.

5. Contact Us

For any questions regarding our refund or return policy, please reach out:
📞 0347-7861431
📧 zainsafdar7032@gmail.com
🌐 ZAS Watches – ZAS Rules Every Second